Experience

Provide front line technical support to enterprise customers

Retain ownership of cases and provide resolution to issues via phone call and electronic communication in a timely manner

Create, update and utilize knowledge base documentation to resolve various cases

Test BlackBerry software solutions to recreate scenarios to report software defects/bugs

Work with emerging Internet Of Things technology

Implementation of Mobile Device Management using BlackBerry proprietary software which incorporates android enterprise, and Apple DEP (device enrollment program) for support customer

Assist in investigating potential threats for Cylance Protect

Handle requests for analysis on potentially harmful files

Work with senior analysts to investigate escalations

Maintain a 4.5/5 customer satisfaction report

Recommend products for customer according to their requirements

Manage shipment and organize inventory to increase efficiency

Ensure customer orders are fulfilled in a timely manner and meet a quality standard

Fulfill and organize online orders